Julie Osnes is the CEO of RightManual. The company was founded after identifying a need to create effective manuals that policy workers were able to use to assist in carrying out their duties in a cost effective manner. Julie previously founded Julie Osnes Consulting, LLC in October 2007 after selling her interests in The Rushmore Group, LLC. Osnes retained SNAP QC consulting services at the time of separation. Ms. Osnes was a Member in Rushmore for 7 years (May 2000-October 2007) following over twenty years of state experience administering the SNAP Program for the South Dakota Department of Social Services. During this time, the South Dakota Food Stamp Program consistently maintained a high accuracy rate (exceeding 95 percent) that led to 16 consecutive years of enhanced funding from the federal government. Her considerable benefit delivery knowledge and management skills led Governor William Janklow to appoint her to lead his welfare reform initiative in 1996. This experience required her to form discussion committees, schedule focus groups, and ultimately develop and deliver the State’s TANF program to the legislature – a project of major scope and importance. In recognition of her national leadership role for the Food Stamp Program, Ms. Osnes was the recipient of the 2000 Leadership Award presented by the American Public Human Services Association (APHSA). Ms. Osnes was president of the American Association of Food Stamp Directors for five years and served on APHSA’s Board of Directors for four years. Her efforts providing QC consulting services with documented results is reason enough to apply her methods and experiences to QC issues facing other states. Julie Osnes is now sole proprietor of Julie Osnes Consulting, LLC, a company established to provide SNAP QC consulting services.